Future of Rail: trends in rail passengers, rail freight, railway innovation - Rail Trends Keynote

Future of the Auto Industry - mega trends impacting the auto industry. Futurist Keynote for Belron

How to make virtual keynotes more real and engaging - how I appeared as an "avatar" on stage when I broke my ankle and could not fly to give opening keynote on innovation in aviation for. ZAL event in Hamburg

"I'm doing a new book" - 60 seconds to make you smile. Most people care about making a difference, achieving great things, in a great team but are not interested in growth targets. Over 270,000 views of full leadership keynote for over 4000 executives

Futurist Keynote Speakers - how Futurist Keynotes transform events, change thinking, enlarge vision, sharpen strategic thinking, identify opportunities and risks. Patrick Dixon is one of the world's best known Futurist Keynote Speaker

Futurist Keynote Speaker: Colonies on Mars, space travel and how digital will help us live decades longer - comment before keynote for 1400 at Avnet Silica event

Future of Travel and Tourism after COVID. Boom for live experiences. What this means for future of aviation, airlines, hotels, restaurants, concerts halls, trends in leisure events, theme parks. Travel Industry Keynote Speaker

Quiet Quitters: 50% US workforce wish they were working elsewhere. How engage Quiet Quitters and transform to highly engaged team members. How to tackle the Great Resignation. Human Resources Keynote Speaker

The Great Resignation. 50% of US workers are Quiet Quitters. They have left in their hearts, don't believe any longer in your strategy. 40% want to leave in 12 months. Connect with PURPOSE to win Quiet Quitters. Human Resources Keynote Speaker

Future of Human Resources, virtual working, hybrid teams, motivation, management, future of motivation and career development. How to develop high performance teams. HR Keynote Speaker

Speed of change often slower than people expect! I have successfully forecast major trends for global companies for over 25 years. Focus on factors driving long term changes, with agile strategies for inevitable disruptive events. Futurist Keynote Speaker

Agile leadership for Better Risk Management. Inflation spike in 2022-3 - what next? Expect more disruptive events, while megatrends will continue relentlessly to shape longer term future globally in relatively predictable ways. Futurist Keynote Speaker

Crazy customers! Changing customer expectations. Why many decisions are irrational. Amusing stories. Lessons for Leadership, Management and Marketing - Futurist Keynote Speaker VIDEO

TRUST is the most important thing you sell - TRUE for every business. How to BUILD TRUST, win market share, retain contracts, gain new customers. Future of logistics and supply chain management - Futurist Keynote Speaker

Future of Sales and Marketing beyond COVID - hybrid event in Vilnius: physical audience of 800 + 300 virtual. Digital marketing, location marketing. How to create MAGIC in new marketing campaigns. Future of Marketing Keynote Speaker

Chances of 2 people in 70 having same birthday? Managing Risk in Banking and Financial Services. Why the greatest risks are combinations of very unlikely events, which happen far more often than you expect. Keynote speaker on risk management

Compliance is Dead. How to build trust. Reputation of banks and financial services. Compliance Risks. Why 100% compliance with regulations, ESG requirements etc is often not enough to prevent reputational damage

Life's too short to do things you don't believe in! Why passionate belief in the true value of what you are selling or doing is the number one key to success. Secret of all leadership and marketing - keynote for 1100 people in Vilnius October 2021

Future Manufacturing 5.0. Lessons from personal life for all manufacturers - why most manufacturing lags 10-15 years behind client expectations in their day to day life. Manufacturing 4.0 --> Manufacturing 5.0. Future of Manufacturing Keynote

80% of sales are won or lost in 3 seconds, How to grow your business by giving attention to small things that really matter. Future of Marketing, Futuris Keynote Speaker - Pardavimu formule in Vilnius

How to stay close to customers! Simple step costs nothing, creates magic and customer engagement. How to build trust and win contracts. Futurist keynote VIDEO / POST

Futurist Keynote Speaker: Posts, Slides, Videos - Future Marketing Keynotes, Mobile,Digital Consumer

Secret of customer engagement. "Change how you communicate. Phone and email is a waste of time if you want to build trust and be part of the customer's "family". Text really matters - keep really close, share personally, be a friend, become a trusted confidant and advisor, and you are already most of the way to closing a major deal, over competitors who have only an email relationship."  

One in three people in the UK only use phone calls to speak to their parents.  They are most likely to send texts to partners and WhatsApp messages to friends.  Most people find social media more convenient than talking on the phone, yet most companies are lagging far behind in how they communicate to customers and their teams.

How the web will redefine time

The web has made us very impatient – most people in my audiences around the world tell me that they press their browser back button in less than 4 seconds if a web page is slow, many in less than 2 seconds. That means losing up to 90% of customers in 4 seconds. Even if you don’t lose them, it means that they are irritated. 90% of younger web users in developed nations may press that button in less than 1.5 seconds by 2025. Impatience will be a factor in every business relationship.

The same applies to call centres. Most people hate having to listen to lists of options. Every second matters. Business leaders tell me they consider it a form of personal theft when their time is wasted, and a social crime to install such systems.

Yet in a strange double-think, most of them also tell me that they have installed exactly the same awful systems for their own customers. It is of course a classic case of institutional blindness, , since cheap tech now allows us to detect an incoming mobile, work out from Big Data who the person is, and why they are likely to be calling, so that the call can be automatically directed to the right person.

Five seconds to double your sales

So how long does it take to find a shop assistant? How long to wait in the checkout? How long to complete an online transaction? How long to respond to an email? How long to wait for a written estimate or return a contract? Expect huge efforts to speed up and simplify customer experience. Every web click loses sales. Every second counts. 

Voice to text messages sent instantly as SMS to mobiles, email accounts, and so on will be standard by 2025. WhatsApp, WeChat, SMS, or similar short-length messages will overtake email for personal communications. If you want a lead over your competitors, use more personal messaging. 

Extract from The Future of Almost Everything - published by Profile Books.

* Patrick Dixon is a Futurist, global keynote speaker on future trends, and has written 16 books.

https://www.youtube.com/watch?v=kYk-3I_qdxA


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